For items which are not currently in stock, in many cases we offer a pre-order service, where you can order your furniture in advance and secure stock availability.. On the product page you will see a blue ‘Pre-order now’ button. Underneath the ‘Pre-order now’ button, we let you know how many weeks your furniture will be delivered to you within. Although it states that the order is delivered "directly from the manufacturer", all orders will always pass through our UK warehousing system and you will be contacted in advance to make delivery arrangements.
When your furniture does come in to stock, our team will check that the order is correct and then hand it over to our dedicated delivery planning team who will reach out to you to arrange your delivery . For any questions regarding our pre-order service, don’t hesitate to contact a member of the customer service team at email@example.com.
If you order multiple items on pre-order, it is very common for each item to have its own, different, lead time. In this situation, we will hold all the items until the last item has arrived in order to deliver your complete order at the same time. If you require individual delivery of each item, we can do this but there may be an additional delivery charge for the multiple deliveries we would then need to make.
Made to Order Sofa's / Armchairs:
Our made to order sofas / armchairs are made for each customer individually. Please refer to individual product pages for our current lead times. As each sofa order is produced for a specific customer and we do not hold stock of sofas at our warehouse, the normal cancellation period provided under the Consumer Rights Act 2015 does not apply and we are unable to cancel an order unless in exceptional circumstances deemed by one of our highly trained customer service staff.
Instead of cancellation, we do offer a 30 day comfort trial where if after 30 days you are unhappy with the comfort of your sofa then you will be able to return it for a refund less our cancellation fee.
At Out and Out Original Ltd we have dedicated staff who manage our sofa order process from the placing of the order to its delivery and will be in regular contact with the customers to update on what stage your order has reached and when its estimated shipping date and estimated delivery date will be. If you have any queries please complete the pre-order delivery form by clicking here and our team will be in contact to discuss your query.