2 Person Delivery * Finance Options Available with Payl8r


Other Information Pages

Here at Out & Out, we care about making sure your brand new purchase takes pride of place in its new home. Your home. 

We are extremely passionate about the unique products that we offer and are confident that you will love them just as much as we do! As after all, we’ve spent a lot of time travelling the globe to bring unique pieces to your home. 

If you are not happy with your new piece of furniture (although we’re positively sure that you will be), any item can be returned for a refund (minus £35 collection fee) for any reason within 14 days. The only exception to this is our Made to Order sofa collection, whereby we offer a 30 Day Comfort Guarantee, meaning If after 30 days you are still unhappy with the comfort of your sofa, you can return it.

Simply email us or call us on 02037 728752 and we will arrange for a courier to come and collect the goods and issue you a refund. 

What if I need to speak to someone about changes to my order?
How do I get an update on my delivery?
When will my order be delivered?
Are there any mainland UK postcodes you don't deliver to?
What if I am not at home when the delivery is made?
What if I have confirmed my delivery booking or refuse to accept the delivery when it arrives and I then want to cancel my order?
What happens if there is restricted access to my home such as via a staircase?
Will I get charged the return delivery fee for returning the item?
What if I return an item after 7 working days?
How long will it take to process my refund?
What if there is a fault with the items I have received?
What if I change my mind?
What is the 2 Person Delivery Option?
Will you take away the packaging once my order has been delivered?
Is it safe to receive orders during COVID-19?
Is it possible to reduce contact with the driver when they deliver my order?
Can I still get my furniture assembled?
What is Out & Out doing to keep customers and employees safe during COVID-19?
Can I cancel my made to order sofa / armchair once the order is place and payment has been made?
Close Menu