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Delivery Information

What are our delivery charges? 

Order Cost:

Delivery Charge:

Under £50

£9.99

£50 - £100

£14.99

Over £100

£34.95

Optional Assembly    

£79.95

Trade Orders

POA, please contact [email protected] to obtain a custom price

Please note: We reserve the right to review any orders that we deem to be a trade order using our standard delivery charge of £34.95. In this situation, we will reach out to the customer to agree on a custom delivery charge in order to complete the order. We reserve the right to cancel and refund any order that we consider to be a trade order and the customer will be notified of this prior to cancellation of their order. If you have any questions please contact us at [email protected].

What is the 2-Person Delivery Service?

Our two person delivery service includes the following:

  • A three-hour pre-arranged delivery window for every order
  • Delivery on weekends is available with limited availability
  • Real time delivery updates can be obtained via our delivery hotline
  • Multiple sized vehicles to cater for houses with restricted access or small access roads
  • Delivery to a room of your choice
  • Delivery up multiple flights of stairs is available but with limited capacity

 

Please note: Our delivery team are not able to take away packaging at the time of delivery. This is due to the fact that should you choose to return your order, it should be packaged in the original packaging. 

 

How long will delivery take?

Fast Delivery:

If a product is marked with a green ‘Fast Delivery’ banner, it is eligible for our Fast Delivery service and will be delivered to you within 2-3 working days. Please note, this 2-3 day delivery window is applicable to all orders placed before 12pm. If your order is placed after 12pm, it will be processed the following day, then delivered within 2-3 days.

Standard Delivery:

We aim to deliver all Standard Delivery orders within 3-10 working days, with the exclusion of Scotland where it can take us up to 14 days to arrange delivery during busier periods.

Pre-orders:

If you are ordering a product on pre-order, the time you can expect delivery will be stated below the ‘pre-order now’ button and delivered to you within this specified timescale. When your furniture does come in to stock, our team will check that the order is correct and then hand it over to our dedicated delivery planning team who will reach out to you to arrange your delivery. 

If you order multiple items on pre-order, it is very common for each item to have its own, different, lead time. In this situation, we will hold all the items until the last item has arrived in order to deliver your complete order at the same time. If you require individual delivery of each item, we can do this but there may be an additional delivery charge for the multiple deliveries we would then need to make.

Made to order Sofas & Armchairs:

Aside from our Fast Delivery and Sale sofas, all of our sofas and armchairs are made to order for each customer in your chosen style and fabric. Please see individual product pages for our current delivery time for made to order sofas and armchairs. 

As each sofa order is produced for a specific customer and we do not hold stock of sofa at our warehouse, the normal cancellation period provided under the Consumer Rights Act 2015 does not apply and we are unable to cancel an order unless in exceptional circumstances deemed by one of our highly trained customer service staff. Instead of cancellation, we do offer a 30 day comfort trial where if after 30 days you are unhappy with the comfort of your sofa then you will be able to return it for a refund less our cancellation fee. 

 At Out and Out Original Ltd we have dedicated staff who manage our sofa order process from the placing of the order to its delivery and will be in regular contact with the customers to update on what stage your order has reached and when its estimated shipping date and estimated delivery date will be. If you have any queries please complete the pre-order delivery form by clicking here and our team will be in contact to discuss your query. 

Got any other questions about delivery? Take a look at our FAQ's page.

Two Person Delivery
Finance Options Available
Assembly Service Available
Returns Guarantee
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