What are our delivery charges?
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|Trade Orders||POA, please contact [email protected] to obtain a custom price|
Please note: We reserve the right to review any orders that we deem to be a trade order using our standard delivery charge of £34.95. In this situation, we will reach out to the customer to agree on a custom delivery charge in order to complete the order. We reserve the right to cancel and refund any order that we consider to be a trade order and the customer will be notified of this prior to cancellation of their order. If you have any questions please contact us at [email protected].
What is the 2-Person Delivery Service?
Our two person delivery service includes the following:
- A three-hour pre-arranged delivery window for every order
- Delivery on weekends is available with limited availability
- Real time delivery updates can be obtained via our delivery hotline
- Multiple sized vehicles to cater for houses with restricted access or small access roads
- Delivery to a room of your choice
- Delivery up multiple flights of stairs is available but with limited capacity
Please note: Orders for smaller items may not require two person delivery. In these instances, our delivery partners will fulfil the delivery and the standard delivery charge still applies.
Our delivery team are not able to take away packaging at the time of delivery. This is due to the fact that should you choose to return your order, it should be packaged in the original packaging.
How long will delivery take?
If a product is marked with a green ‘Fast Delivery’ banner, it is eligible for our Fast Delivery service and will be delivered to you within 2-3 working days. Please note, this 2-3 day delivery window is applicable to all orders placed before 12pm. If your order is placed after 12pm, it will be processed the following day, then delivered within 2-3 days.
We aim to deliver all Standard Delivery orders within 3-10 working days, with the exclusion of Scotland where it can take us up to 14 days to arrange delivery during busier periods. Please Note: The 3-10 working day timeframe is based on customers accepting the first delivery slot they are offered. Our delivery partners endeavour to deliver all orders as soon as possible but please be aware that If you do not accept the first delivery slot you are offered then delivery of your order may exceed the 3-10 day timeframe, particularly for deliveries in Scotland.
If you are ordering a product on pre-order, the time you can expect delivery will be stated below the ‘pre-order now’ button and delivered to you within this specified timescale. When your furniture does come in to stock, our team will check that the order is correct and then hand it over to our dedicated delivery planning team who will reach out to you to arrange your delivery.
If you order multiple items on pre-order, it is very common for each item to have its own, different, lead time. In this situation, we will hold all the items until the last item has arrived in order to deliver your complete order at the same time. If you require individual delivery of each item, we can do this but there may be an additional delivery charge for the multiple deliveries we would then need to make.
Made to order Sofas & Armchairs:
Aside from our Fast Delivery and Sale sofas, all of our sofas and armchairs are made to order for each customer in your chosen style and fabric. Please see individual product pages for our current delivery time for made to order sofas and armchairs.
As each sofa order is produced for a specific customer and we do not hold stock of sofa at our warehouse, the normal cancellation period provided under the Consumer Rights Act 2015 does not apply and we are unable to cancel an order unless in exceptional circumstances deemed by one of our highly trained customer service staff. Instead of cancellation, we do offer a 30 day comfort trial where if after 30 days you are unhappy with the comfort of your sofa then you will be able to return it for a refund less our cancellation fee.
At Out and Out Original Ltd we have dedicated staff who manage our sofa order process from the placing of the order to its delivery and will be in regular contact with the customers to update on what stage your order has reached and when its estimated shipping date and estimated delivery date will be. If you have any queries please complete the pre-order delivery form by clicking here and our team will be in contact to discuss your query.
Got any other questions about delivery? Take a look at our FAQ's page.
Other Important Delivery Information:
What if I am not at home when the delivery is made?
In the event, you have an agreed, pre-arranged delivery slot with our courier company (which has been confirmed via email and SMS), but you are not available at the delivery address at the agreed time slot, we may insist on a re-delivery charge of £34.95, depending on your circumstances. If you are not present at the delivery address to receive your delivery at the agreed time slot and you subsequently decide to cancel your order, we will charge a cancellation fee of £34.95.
What if I have confirmed my delivery booking or refuse to accept the delivery when it arrives, and I then want to cancel my order?
Once you have confirmed your delivery booking with our courier and they have designed the delivery route around your confirmation, if you wish to cancel your order completely, we must charge a cancellation fee of £34.95. In the event you simply want delivery on a different date, you are free to request this, but a complete cancellation will result in a cancellation fee.
What happens if there is restricted access to my home such as via a staircase?
Health and safety standards do not permit our dedicated delivery company to deliver upstairs, particularly when to do so when not only endangering the safety of the delivery staff but also potential risk damaging the product or your home. For this reason, we recommend that if you live in a home with restricted access that you contact our dedicated delivery company after placing your order to discuss the restrictions as in the event delivery is attempted and preparations have not been made, the delivery will be denied and you will incur a £34.95 failed delivery fee.
We will always do everything we can to make deliveries up staircases and we do this regularly but the limitations have to be communicated clearly and honestly so that we can correctly prepare our staff.
Please visit our FAQ's page for further information and answers to commonly asked questions.