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Pre-Order Update and FAQs

Selling on Pre-order helps us give you the best possible price, as the furniture is coming straight to you rather than being stored in a warehouse. You also secure the furniture you want as soon as possible, so there’s no risk of missing out when the item sells out. If you ordered on Pre-order, well done. You grabbed yourself a bargain, and thank you.

In terms of delivery, this year has already been a difficult pre-order season for us because many of our container ships had to divert from the Red Sea route to around the Cape of Good Hope, causing delays in delivery. So we thought we’d create this page to save you time contacting our customer services or sifting through your emails.  

We can assure you everything is on its way, many of our customers have already received their orders and we are actively communicating about expected delivery dates via email if there is a difference of more than 2 weeks. If you missed any email from us here is an updated table of when you can expect your order (updated at least every Monday but usually daily): 

Product Name Date Ordered Arrival Date at UK Port / Delivery Window
Santorini – Lounge Set with Side Cushions - Grey
8th March - 3rd May Arriving in the UK: 12th June
Delivery Window: 17th- 22nd June
3rd May - 27th May Arriving in the UK: 17th of June
Delivery Window: 22nd -27th of June
27th May to 3rd June Arriving in the UK: 4th July
Delivery Window: 9th-14th July
4th June to Date Arriving in the UK: 17th July
Delivery Window: 22nd-27th July
Furniture Cover - Santorini Lounge Set
27th February - 15th May Arriving in the UK: 25th May
Delivery Window: 30th May- 4th June
15th May to Date Arriving in the UK: 20th June
Delivery Window: 25th- 30th June
Palma – Corner Rattan Garden Lounge Set – 9 Seater - Grey
25th March - 8th April Arriving in the UK:10th of June
Delivery Window: 15th - 20th of June
28th April - 11th May Arriving in the UK: 20th June
Delivery Window 25th -30th June
11th May - 20th May Arriving in the UK: 6th July
Delivery Window 11th - 16th July
20th May - 24th May Arriving in the UK: 7th July
Delivery Window: 12th- 17th July
24th May - 31st May Arriving in the UK: 14th July
Delivery Window: 19th - 24th July
31st May to Date Arriving in the UK: 16th July
Delivery Window: 21st - 25th July
Marbella - Corner Lounge Set - 5 Seats
3rd March - 3rd April Arriving in the UK: 10th June
Delivery Window: 15th - 20th June
3rd April - 27th April Arriving in the UK: 6th July
Delivery Window: 11th- 16th July
28th April - 16th May Arriving in the UK: 14th July
Delivery Window: 19th - 24th July
16th May to Date Arriving in the UK: 13th July
Delivery Window: 18th- 23rd July
Chesterton - Corner Rattan Set - Grey
15th April - 11th June Arriving in the UK: 10th of June
Delivery Window: 15th - 20th of June
11th June to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Stockholm - Chaise Lounge Set with Armchair
21st February - 22nd May Arriving in the UK: 10th June
Delivery Window 15th - 20th June
22nd May - 11th June Arriving in the UK: 6th July
Delivery Window: 11th - 16th July
11th June to Date Arriving in the UK: 13th July
Delivery Window: 18th - 23rd July
Stockholm - Corner Lounge Set - Black
11th March - 30th May Arriving in the UK: 6th July
Delivery Window: 11th - 16th July
30th July to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Murcia – Lounge Set – 5 Seats 29th February to Date Arriving in the UK: 30th July
Delivery Window: 4th - 9th August
Kingston – Modular Lounge Set
25th February - 28th March Arriving in the UK: 20th June
Delivery Window: 25th - 30th June
28th March to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Palma - Rattan Cushion Box 21st April to Date Arriving in the UK: 8th August
Delivery Window: 12th - 17th August
Chesterton - Rattan Cushion Box
26th April - 13th May Arriving in the UK: 20th June
Delivery Window: 25th - 30th June
13th May to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Marbella - Rattan Cushion Box
31st March - 28th April Arriving in the UK: 20th June
Delivery Window: 2nd - 7th June
28th April to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
3rd February - 17th March Arriving in the UK: 6th May
Delivery Window: 11th - 16th May
17th March to Date Arriving in the UK: 20th June
Delivery Window: 25th - 30th June
Cali - Wooden Modular Corner Seat 3rd February to Date Arriving in the UK: 15th June
Delivery Window: 20th - 25th June
Cali - Wooden Modular Middle Seat 3rd February to Date Arriving in the UK: 15th June
Delivery Window: 20th - 25th June
Cali - Wooden Modular Ottoman
3rd February - 20th March Arriving in the UK: 15th June
Delivery Window: 20th - 25nd June
20th February - 23rd May Arriving in the UK: 20th July
Delivery Window: 25th - 30th July
Lodge - Garden Sofa Set 21st April to Date Arriving in the UK: 30th June
Delivery Window: 4th - 9th July
Malibu - Garden Lounge Set 23rd March to Date Arriving in the UK: 30th June
Delivery Window: 4th - 9th July
Malibu - Greywash Wooden Table & Bench Set 28th February to Date Arriving in the UK: 30th June
Delivery Window: 4th - 9th July
Parsons - Outdoor Table & Bench Set 11th April to Date Arriving in the UK: 30th June
Delivery Window: 4th - 9th July
Palma - Square Rattan Dining Set - 4 Seats
15th February - 17th March Arriving in the UK: 6th May
Delivery Window: 12th -17th May
18th -31st March Arriving in the UK: 20th June
Delivery Window: 25th -30th June
Palma - Rectangular Rattan Dining Set - 6 Seats 4th March to Date Arriving in the UK: 20th June
Delivery Window: 25th -30th June
Murcia – Lounge Set – 5 Seats
5th - 29th February Arriving in the UK: 6th May
Delivery Window: 11th -16th May
1st March to Date Arriving in the UK: 31st July
Delivery Window: 5th -10th August
Marbella - Sofa and Armchair Lounge Suite - 4 Seats
18th February -14th March Arriving in the UK: 6th May
Delivery Window: 11th - 16th May
15th March to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Palma - Sofa and Armchair Lounge Suite - 4 Seats
18th February - 31st March Arriving in the UK: 6th May
Delivery Window: 11th -16th May
31st March to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Marbella - Rattan Sun Lounger 28th February - 8th April Arriving in the UK: 20th June
Delivery Window: 25th -30th June
Copenhagen- Sofa and Armchair Lounge Suite - 4 Seats 16th March to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Parsons 220cm Wooden Garden Dining Table 6th February to Date Arriving in the UK: 15th June
Delivery Window: 20th - 25th June
All Products Within the Bridgetown Collection 6th February to Date Arriving in the UK: 7th July
Delivery Window: 12th - 17th July
Havana - Aluminium Dining Table - 200cm
Havana - Patio Dining Set - 8 Seats
16th March to Date Arriving in the UK: 25th June
Delivery Window: 30th June to 4th July
Lima - Rattan Sofa Lounge Set - 5 Seats 9th May to Date Arriving in the UK: 26th July
Delivery Window: 1st - 5th August
Lima - Rattan Corner Lounge Set 7 Seats - Up-Down Table 9th May to Date Arriving in the UK: 26th July
Delivery Window: 1st - 5th August
Chesterton - Square Rattan Dining Set - 4 Seats
14th - 15th April Arriving in the UK: 23rd June
Delivery Window: 28th June to 3rd July
21st April to Date Arriving in the UK: 7th July
Delivery Window: 12th July - 17th Aug
Stockholm - Corner Lounge Set
23rd March to 12th May Arriving in the UK: 17th June
Delivery Window: 23rd - 28th June
12th May to Date Arriving in the UK: 30th July
Delivery Window: 4th - 9th August
Barcelona - Rectangular Rattan Dining Set - 6 Seats 22nd February to Date Arriving in the UK: 7th July
Delivery Window: 12th -17th July
Belgrave – Wooden Garden Lounge Set (Greywash) 21st February to Date Arriving in the UK: 30th June
Delivery Window: 4th -9th July

 

We only sell stock that is en route, so its arrival is guaranteed. Sometimes, the estimated delivery date can vary by a few days or weeks due to changes in the shipping schedule. In the unlikely event that your pre-order is significantly delayed, please rest assured that our Customer Services team will contact you.

Will you notify me once my pre-order has arrived?

Once the shipment containing your pre-order has arrived with our delivery partners, you will receive an email confirming this. You will then receive a delivery slot from our delivery partner within a few days.

I didn’t realise my item was on pre-order and wanted it sooner. What can I do?

If you no longer wish to wait for your pre-order, please contact us at [email protected] to discuss options.

What if I receive my pre-order delivery and then want to return it?

Pre-orders are subject to our standard returns policy. Please click here for details.

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