Terms & Conditions

In General

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites that are not operated by OUT & OUT ORIGINAL. OUT & OUT ORIGINAL has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb, or post any other material which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. OUT & OUT ORIGINAL will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Terms of Sales

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We reserve the right to review any orders that we deem to be a trade order or large volume order using our standard delivery charges. In this situation, we may reach out to the customer to agree on a custom delivery charge in order to complete the order. We reserve the right to cancel and refund any order that we consider to be a trade order or large volume order and the customer will be notified of this prior to cancellation of their order. If you have any questions, please contact us at [email protected].

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with OUT & OUT ORIGINAL, you must be over 18 years of age and possess a valid credit or debit card issued by a bank that is acceptable to us. OUT & OUT ORIGINAL retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be OUT & OUT ORIGINAL or may sometimes, be a third party. Where a contract is made with a third party, OUT & OUT ORIGINAL is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

1. Our Contract

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

2. Pricing and Availability

While we try to ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

Where applicable, prices include VAT. Delivery costs will also be charged; such additional charges are displayed where applicable and included in the 'Total Cost'.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies, or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Changes to our product prices may be made throughout the year, due to multiple global economic factors. In circumstances where a price has been reduced, we are unable to offer any refunds to customers who have purchased at a higher price at any time prior to the change as the price was set due to economic factors and costs incurred. 

3. Cancellation Policy

If you change your mind and delivery has not been scheduled with our partner couriers, we will process a full refund.

If you change your mind and do not confirm with us and our courier partners before 3 p.m. the day before delivery is scheduled, a cancellation/collection fee will be applied, reducing any refund due. 

The cancellation/collection fee will be based on either our standard delivery fee of £42.95 or the original delivery paid at the time of purchase.

Please refer to our Returns & FAQ’s page for more detail.

4. Payment

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

5. Discount Codes

We may occasionally offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount code will be specified at the time of issue.

6. Made to Order Sofas / Armchairs

Our made-to-order sofas /armchairs are made for each customer individually and as such, have a lead time of 8-12 weeks. As each sofa order is produced for a specific customer and we do not hold stock of sofas at our warehouse, the normal cancellation period provided under the Consumer Rights Act 2015 does not apply, and we are unable to cancel an order unless in exceptional circumstances deemed by one of our highly trained customer service staff. 

Instead of cancellation, we offer a 30-day comfort trial. If you are unhappy with the comfort of your sofa after 30 days, you can return it for a refund less our cancellation fee.

7. Collections, Returns and Refunds

Please refer to our Returns & FAQ’s page.

8. Delivery Information

Please refer to our Delivery Information page 

Registered Office: 73 Cornhill London, EC3V 3QQ Disclaimer: Our registered office address is not manned, to correspond with the business, please contact our head office: Office HQ, 2 Sherman Walk, SE10 0YJ, London. Companies House Registration Number: 08341104

All UK Postcodes
Finance Options Available
Assembly Service Available
Returns Guarantee
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