All our made to order sofas come with a 30 day comfort trial so if you are unhappy with the comfort of your sofa after 30 days you can return it for a refund.
See below some Frequently Asked Questions relating to this policy:
The 30 day comfort trial only applies to made to order sofas. Any sofas that are on clearance or sale are also excluded from the 30 day comfort trial.
Absolutely! If you are lucky enough to stumble across one of our promotions or discount offers, you can use these against your made to order sofa. The only exception is if the offer is specific to another furniture category (e.g. sideboards) then you would need to place an order for furniture from that category in order to benefit from the discount.
The 30 day comfort trial starts on the day your sofa arrives and ends after 30 calendar days, you then have 5 calendar days to inform us that you would like to action a return on the basis of the 30 day comfort trial. Unfortunately, claims made after this 5 day grace period will not be accepted. Your return request must be sent us using the 48hr Claim Form where you would need to upload images of the sofa and note your return reasoning. Please note, sofas must not show signs of negligence or mis-use such as stains, burns, tears to fabric, pen marks or any other damage as a result of a lack of care. In the event the sofa is shown to have signs of mis-use or negligence, there may be further deductions to your refund towards the cost of repair.
We will arrange collection of your made to order sofa within 7-10 working days
We donate all returned sofas to those in need via charities that we work with. This is why we must insist that the sofa is in a reasonable condition and that the reason for returning is purely due to comfort.
Once the sofa is collected and returned to the warehouse, you're refund will be issued minus a £35 collection charge.
We understand its not practical to keep the packaging for 30 days so we simply ask that the sofa is wrapped in cling film or another form or protective sheet covering to avoid it receiving transport damage upon its return to us. In the event we need to repack the sofa, a £25 repacking fee will be deducted from your refund.
All our sofas use pocket spring technology and multi-density foam. Over time the sofa will "memorise" your use and seating patterns and over time will settle into a comfort that best compliments you. This is why we insist that the 30 day trial be complete prior to you requesting a return as our sofas tend to become more comfortable as time goes on